Warranty
About the Warranty
Coverage and term: Our watches may come with either our standard 12-month warranty (“Full Warranty”) or a limited 6-month warranty (“Limited Warranty”) (together, the “The Luxury Swiss Watch Company Ltd Warranty”). The specific warranty applicable to your watch is shown on the product page and on your receipt. The warranty protects against manufacturing and mechanical defects, subject to these terms and conditions.
Duration: The Luxury Swiss Watch Company Ltd Warranty runs from the day you receive your watch and operates alongside any applicable manufacturer’s warranty. Any extension is at our sole discretion and will be indicated on your order or otherwise in writing. Unless expressly stated otherwise, your The Luxury Swiss Watch Company Ltd Warranty will automatically run from your date of purchase and does not require registration. Any work carried out under any warranty or servicing warranty will not extend the relevant warranty period.
Administrator: Your The Luxury Swiss Watch Company Ltd Warranty will be fulfilled by the Selling Entity, which may assign performance to its affiliates from time to time.
Limited Warranty notes: Our Limited Warranty is generally issued for older watches. If your watch is protected only by a Limited Warranty, we do not guarantee that timekeeping will remain within typical tolerances, and the watch is not suitable for wet environments or submersion in water.
Registration and contact details: The warranty will be registered to your current postal address. To keep it valid, please promptly inform us of any changes to your name, postal address, email address, or telephone number. If the goods are intended as a gift, we require the recipient’s contact details.
Exclusions: The Luxury Swiss Watch Company Ltd Warranty does not cover theft or loss; normal wear and tear; or damage caused by accidents, mishandling, mistreatment, or negligence (including failure to follow the manufacturer’s and/or our instructions). Wear to the strap, glass, clasp, and cosmetic damage are not covered. Under the Limited Warranty, deviations in timekeeping and any damage caused by water ingress are not covered.
Manufacturer warranty first: If your watch remains covered by a manufacturer’s warranty when you make a valid claim under the The Luxury Swiss Watch Company Ltd Warranty, we reserve the right to proceed under the manufacturer’s warranty in the first instance.
Invalidations: Your The Luxury Swiss Watch Company Ltd will be invalidated if any third party carries out intrusive tests or work on your watch (including dismantling for inspection) without our prior knowledge and written consent. Any modification or use of aftermarket components not provided by the manufacturer will invalidate your The Luxury Swiss Watch Company Ltd Warranty and may impair performance and water resistance.
Remedy: For a valid claim, we will use reasonable endeavours to repair your watch to the condition in which it was sold by The Luxury Swiss Watch Company Ltd, and only the component(s) covered by the The Luxury Swiss Watch Company Ltd Warranty will be repaired.
Claims and disputes: We have the final decision on all warranty claims. In the event of a dispute, we may (but are not obliged to) appoint an independent third-party watchmaker of our choosing to determine the issues. The conclusions in their report will be binding between the parties.
Shipping for warranty work: Please refer to the “Delivery Methods” in our Conditions of Purchase for acceptable methods of delivering your watch to us for warranty work.
Third-party work: The Luxury Swiss Watch Company Ltd will not reimburse any work carried out by a third party not appointed by us during or after the warranty period, even if your The Luxury Swiss Watch Company Ltd Warranty is retrospectively extended.
Transferability and statutory rights: The Luxury Swiss Watch Company Ltd Warranty is personal to you and non-transferable without our written consent. It is in addition to your statutory rights.
Contact us
The Luxury Swiss Watch Company Ltd, 220 St Vincent Street, Glasgow. G2 5SG or 11-12 Old Bond Street, London. W1S 4PW
Email: contact@theluxuryswisswatchco.com