Terms & Conditions
Conditions of Sale
About these Conditions of Sale
These Conditions of Sale govern all purchases of The Luxury Swiss Watch Company Ltd products and services made via our website and any related mobile or digital applications that reference these Conditions (the “Platforms”), by telephone, or through our Sales team (together with the Platforms, the “Sales Channels”).
The selling entity depends on the delivery address. For orders delivered within the United Kingdom, the seller is The Luxury Swiss Watch Company Ltd, 220 St Vincent Street, Glasgow. G2 5SG or 11-12 Old Bond Street, London. W1S 4PW (“The Luxury Swiss Watch Company Ltd,” “we,” “us,” “our,” the “Selling Entity”). These Conditions set out the legal terms applicable to any contract for the sale of our products to consumers (“you,” “your”).
By placing an order, you agree to be bound by these Conditions of Sale. Please retain a copy for your records.
The Luxury Swiss Watch Company Ltd owns and manages the Platforms under our Terms of Use and is responsible for data collection practices as described in our Privacy Policy and Cookie Policy. By placing an order, you also agree to the Terms of Use, Privacy Policy, and Cookie Policy, which are incorporated by reference into these Conditions of Sale.
Please read these Conditions of Sale carefully before ordering. If you have any questions or do not accept any term, speak with a member of our Sales team before placing your order, or contact Customer Services at contact@theluxuryswisswatchco.com.
Please read Clause 9 carefully, as it contains important limitations on and exclusions of our liability.
Clause headings do not affect the interpretation of these Conditions of Sale. References to “writing” or “written” include email. Unless the context requires otherwise, words in the singular include the plural and vice versa. Terms such as including, include, in particular, and for example are illustrative only and do not limit the meaning of the words, description, definition, phrase, or term that precedes them.
1. Purchasing Eligibility
Only individuals (not legal entities) who: (a) have reached the age of legal majority required to enter into contracts (18 in most countries); (b) have the legal capacity to enter into contracts; and (c) provide a shipping address in a country we service as specified in the Sales Channels, may order products through the Sales Channels.
If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, your parent or legal guardian must place the order on your behalf and will be required to agree to these Conditions of Sale.
By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user purchasing for your own or another’s personal use and that you will not deliver, sell, or otherwise distribute our products, or purchase our products or services for commercial purposes
2. Product Availability and Quality
You acknowledge that pre-owned watches are sold on the Platforms; as a result, the condition and availability of accompanying materials and accessories (including, but not limited to, replacement straps) may vary by item. If you have any questions about the condition of a watch, please contact our Sales team prior to placing your order.
All orders placed through the Sales Channels are subject to availability and our express acceptance. Products shown on the Platforms that cannot be added to the shopping bag are not available for purchase via the Platforms. Our Sales team can provide further information. For details on the order process, please refer to the Order Process section below.
Quantity limits may apply to certain products. We reserve the right, at any time and without prior notice, to refuse orders that exceed permitted quantities.
The Luxury Swiss Watch Company Ltd is not a manufacturer. If we are unable to fulfil an order for any reason, we may be unable to source a like-for-like replacement.
Product packaging may differ from images on the Platforms. We cannot guarantee that any box or other packaging supplied is authentic or the original packaging provided at the time of manufacture.
While we strive to ensure that information on the Platforms (including product age) is accurate and complete, we make no express or implied guarantees regarding the accuracy, reliability, or completeness of such information.
3. Order Process
The Platforms’ order process includes the following steps:
a. After selecting a product, click “Add to Basket.” You may continue shopping and add additional items (subject to availability). Placing a product in your basket does not guarantee availability. Availability and purchase are only confirmed once you receive our order confirmation (as described below).
b. When ready to proceed, go to “Checkout” using your registered account. If you do not have an account, you will be required to create one before completing your order.
c. During checkout, you will enter and review your order and personal details (including email, shipping address, billing address, and payment information). Please carefully review and confirm all details on the “Order Summary” page before placing your order.
d. To place your order, tick the relevant confirmation box. You will then be prompted to make payment.
If your order is placed remotely (e.g., by telephone), a sales assistant will guide you through these steps and will ask you to confirm your order details verbally.
We reserve the right, at our discretion and on reasonable grounds, to refuse, cancel, or terminate any order at any time. Examples include an ongoing dispute concerning payment for a prior order; suspected fraudulent activity; multiple payments from different accounts on a single order; or any other breach of these Conditions of Sale.
4. Price and Payment
Currency and refunds: Payments must be made in the local currency of the Selling Entity unless we expressly agree otherwise. Any refunds will also be issued in the Selling Entity’s local currency. We are not liable for exchange rate fluctuations that may affect refunds to customers outside the Selling Entity’s country.
Pricing: Prices displayed on product pages or quoted via our Sales Channels include sales taxes/VAT unless stated otherwise, but exclude shipping costs and any other taxes or charges.
Timing of payment: Payment is due at the time you place your order. We must receive full, cleared funds before dispatch (either by direct payment or via an approved consumer finance option).
Payment methods: We accept the payment methods listed on the “Payment Details” page at checkout.
Bank wire transfers: We may, at our sole discretion, accept payment by bank wire transfer. We do not charge a fee for wire transfers, though your financial institution may. We may acknowledge your order, but it will not be processed until payment is received and we confirm receipt by email. If your wire payment is not credited to our account within seven (7) days of placing the order, the order will be cancelled.
Order summary: The “Order Summary” page will provide a breakdown of product price, delivery charges, any credit card surcharges, and the total amount payable.
Deposits: If we agree to accept an initial deposit, the remaining balance must be received in full and in cleared funds within fourteen (14) days of our receipt of your deposit. If the balance is not received on time, we may cancel your order and re-list the products on our Platforms. We will give you at least three (4) days’ notice by email before doing so and will refund your deposit within fourteen (14) days of the cancellation date.
Finance: The Luxury Swiss Watch Company Ltd is an Introducer Appointed Representative of Ideal Sales Solutions Ltd, t/a Ideal4Finance. Ideal Sales Solutions Ltd is a credit broker and not a lender (FRN703401). The Luxury Swiss Watch Company Ltd (FRN1043263) is authorised and regulated by the Financial Conduct Authority. Credit provided subject to age and status. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Please review our platforms for further information on the different offerings of consumer finance available on our products.
5. Acknowledgement and Confirmation of Order
After you place an order through the Sales Channels, you will receive a written acknowledgement (by email or otherwise) confirming your order details and providing an order reference number. Please retain this reference for future enquiries. This acknowledgement is not an acceptance of your order.
We will conduct standard credit, anti-fraud, security, and related legal checks. If satisfactory, we will process your order. Upon receipt of the acknowledgement, please review it to ensure it reflects your intended order. If you have questions or if it does not reflect your intentions, contact our Sales or After Sales teams promptly.
When your order ships, we will send a written confirmation of order and shipment (by email or otherwise). This confirmation constitutes our acceptance of your order and the formation of a binding sales contract.
6. Delivery
Any dispatch and delivery dates we provide are good-faith estimates. We will use reasonable efforts to ensure delivery by the carrier within the estimated lead time from the date of the confirmation of order and, in any event, within 30 days of that date, except where we have advised that additional time is required (for example, for additional testing before shipment).
We do not ship to certain countries or addresses, including military addresses, certain restricted areas, or PO boxes.
Delivery is deemed complete when we or our appointed courier deliver the products to the location you provided, or when you collect the products from our premises.
If you arrange for a courier or third party to collect the products, delivery is deemed complete upon collection from our premises by your appointed courier/third party.
We reserve the right to investigate any claims of non-delivery, which may include reporting the matter to local police and/or other authorities. We will conduct investigations as promptly as possible, subject to third-party cooperation.
7. Warranty
Coverage and term: Our watches may come with either our standard 12-month warranty (“Full Warranty”) or a limited 6-month warranty (“Limited Warranty”) (together, the “The Luxury Swiss Watch Company Ltd Warranty”). The specific warranty applicable to your watch is shown on the product page and on your receipt. The warranty protects against manufacturing and mechanical defects, subject to these terms and conditions.
Duration: The Luxury Swiss Watch Company Ltd Warranty runs from the day you receive your watch and operates alongside any applicable manufacturer’s warranty. Any extension is at our sole discretion and will be indicated on your order or otherwise in writing. Unless expressly stated otherwise, your The Luxury Swiss Watch Company Ltd Warranty will automatically run from your date of purchase and does not require registration. Any work carried out under any warranty or servicing warranty will not extend the relevant warranty period.
Administrator: Your The Luxury Swiss Watch Company Ltd Warranty will be fulfilled by the Selling Entity, which may assign performance to its affiliates from time to time.
Limited Warranty notes: Our Limited Warranty is generally issued for older watches. If your watch is protected only by a Limited Warranty, we do not guarantee that timekeeping will remain within typical tolerances, and the watch is not suitable for wet environments or submersion in water.
Registration and contact details: The warranty will be registered to your current postal address. To keep it valid, please promptly inform us of any changes to your name, postal address, email address, or telephone number. If the goods are intended as a gift, we require the recipient’s contact details.
Exclusions: The Luxury Swiss Watch Company Ltd Warranty does not cover theft or loss; normal wear and tear; or damage caused by accidents, mishandling, mistreatment, or negligence (including failure to follow the manufacturer’s and/or our instructions). Wear to the strap, glass, clasp, and cosmetic damage are not covered. Under the Limited Warranty, deviations in timekeeping and any damage caused by water ingress are not covered.
Manufacturer warranty first: If your watch remains covered by a manufacturer’s warranty when you make a valid claim under the The Luxury Swiss Watch Company Ltd Warranty, we reserve the right to proceed under the manufacturer’s warranty in the first instance.
Invalidations: Your The Luxury Swiss Watch Company Ltd will be invalidated if any third party carries out intrusive tests or work on your watch (including dismantling for inspection) without our prior knowledge and written consent. Any modification or use of aftermarket components not provided by the manufacturer will invalidate your The Luxury Swiss Watch Company Ltd Warranty and may impair performance and water resistance.
Remedy: For a valid claim, we will use reasonable endeavours to repair your watch to the condition in which it was sold by The Luxury Swiss Watch Company Ltd, and only the component(s) covered by the The Luxury Swiss Watch Company Ltd Warranty will be repaired.
Claims and disputes: We have the final decision on all warranty claims. In the event of a dispute, we may (but are not obliged to) appoint an independent third-party watchmaker of our choosing to determine the issues. The conclusions in their report will be binding between the parties.
Shipping for warranty work: Please refer to the “Delivery Methods” in our Conditions of Purchase for acceptable methods of delivering your watch to us for warranty work.
Third-party work: The Luxury Swiss Watch Company Ltd will not reimburse any work carried out by a third party not appointed by us during or after the warranty period, even if your The Luxury Swiss Watch Company Ltd Warranty is retrospectively extended.
Transferability and statutory rights: The Luxury Swiss Watch Company Ltd Warranty is personal to you and non-transferable without our written consent. It is in addition to your statutory rights.
8. Bracelet Sizes
Due to the nature of our products, bracelet sizes may vary, as watches are not always supplied to us with a full set of links.
Any request to alter bracelet size is at the sole discretion of The Luxury Swiss Watch Company Ltd.
9. Returns
You may cancel the contract for one or more products within 14 days of receiving them, without giving any reason. Products purchased online include a tamper-proof returns sticker to allow try-on and inspection for faults.
To exercise your right to cancel, contact our Customer Service team for instructions, or send an unequivocal written statement by email to contact@theluxuryswisswatchco.com. Cancellation is effective if submitted before the 14-day period expires.
Return postage, packaging, and insurance are at your expense and responsibility, and you must follow our reasonable instructions. We recommend using tracked shipping and retaining proof of postage. You must pack products appropriately to prevent damage in transit.
Returns information: a. If your order is faulty on delivery, we will refund your reasonably incurred return postage costs (excluding insurance and ancillary costs), provided you follow our return instructions and supply relevant receipts. b. In all cases, you are responsible for packing your order securely to prevent damage in transit, and for fully insuring the return.
We may make deductions from any refund, or reject your return entirely, for any loss in value resulting from unnecessary handling while in your care. You must take reasonable care of the products and return them, with all accompanying items, in the original condition as sold. Where supplied, all paperwork must be returned in full.
Before accepting any return, all products will be inspected by our independent third-party servicing department to confirm authenticity and integrity. If damage or compromise is found due to handling, you will be charged for any necessary work.
Regardless of the return location, you retain the risk and responsibility for the products until received by us or our appointed courier.
You must return the products within 14 days of notifying us of your intention to return.
10. Limitation of Liability
To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions, and warranties relating to the products and the Sales Channels, whether express or implied by statute, common law, prior course of dealing, usage, or trade practice.
Nothing in these Conditions of Sale limits or excludes any liability that cannot be limited or excluded by applicable law.
Subject to the preceding sentence, our aggregate liability to you for any order, whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages, shall not exceed one hundred percent (100%) of the price of the product(s) in your order.
11. Refunds
If you are due a refund under these Conditions of Sale, we will use commercially reasonable endeavours to refund you within 30 days from the date we accept your return, unless legally prohibited.
We reserve the right to refuse any refund requested to an account other than the one used for the initial payment or in a currency different from the original payment currency, unless otherwise agreed.
We will use commercially reasonable endeavours to refund the purchase price using the same means of payment as used for the initial transaction.
Initial shipping charges will be refunded, except where you selected a non-standard delivery option; in such cases, supplemental delivery costs are non-refundable.
12. Credit Notes
Your credit note may be time-limited; please check the credit note for the applicable expiry date.
If you validly return products purchased with a credit note, another credit note will be issued.
If your credit note exceeds the purchase price, no cash change will be provided; a further credit note will be issued for the remaining balance. If you validly return the item, another credit note will be issued up to the value of the original credit note.
If your credit note is less than the purchase price, you must pay the outstanding balance to complete the transaction. If you validly return the order, a new credit note will be issued for the original credit note amount and only the outstanding payment balance will be refunded via the original payment method.
Keep your original credit note safe, as copies will not be accepted. The credit note must be presented at the time of purchase for products to be collected or shipped.
13. Entire Agreement and Conflict with Other Agreements
These Conditions of Sale, together with any other applicable documents referenced herein, constitute the entire agreement between the parties.
In the event of any inconsistency between these Conditions of Sale and any other communications or documents, these Conditions of Sale shall prevail.
Except as expressly stated above, you acknowledge that you have not relied on any statement, promise, or representation made by us or on our behalf that is not set out in these Conditions of Sale.
14. General
Privacy
We use your personal information in accordance with our Privacy Policy. Please read and understand it, as it contains important terms that apply to you.
Communications between us
To contact us in writing, email contact@theluxuryswisswatchco.com.
If we need to contact you or give notice in writing, we will do so by email or by pre-paid post to the address you provided.
Waiver
Our failure at any time to insist on strict performance of your obligations, or to exercise any rights or remedies, does not constitute a waiver and does not relieve you of those obligations.
A waiver of any default is not a waiver of any subsequent default.
No waiver is effective unless expressly stated to be a waiver and communicated to you in writing.
Severability
If any provision of these Conditions of Sale (or any provision of a contract) is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be severed to that extent only, and the remaining provisions will continue in full force to the fullest extent permitted by law.
Third party rights
Except as expressly provided, this contract is between you and us. No third party has any right to enforce any of its terms.
Our right to vary these Conditions of Sale
We may revise and amend these Conditions of Sale from time to time.
You will be subject to the terms and conditions in force at the time you place your order, unless a change is required by law or governmental authority (in which case it applies to previously placed orders) or we notify you of the change before we accept your order (in which case proceeding with your order constitutes acceptance of the change).
Transfer of our rights and obligations
We may transfer our rights and obligations under these Conditions of Sale to another organization. We will notify you in writing if this happens. Such a transfer will not affect your rights or our obligations under these Conditions of Sale.
Events outside our control
We are not responsible for any failure or delay in performing our obligations under these Conditions of Sale caused by events beyond our reasonable control.
Governing law and jurisdiction
These Conditions of Sale are governed by, and construed in accordance with, the laws of the country from which the applicable Selling Entity dispatches the products, without reference to conflict-of-laws rules.
Any dispute, controversy, or claim arising out of or relating to these Conditions of Sale (including their validity, breach, or termination) will be adjudicated or arbitrated in accordance with these Conditions of Sale.
Contact us
If you have any questions or comments about these Conditions of Sale, please contact us.
Aftersales: contact@theluxuryswisswatchco.com
Statutory rights
As a consumer, nothing in these Conditions of Sale affects your statutory rights.
Conditions of Purchase
About these Conditions of Purchase
Scope: These Conditions of Purchase govern any transaction where The Luxury Swiss Watch Company Ltd buys a watch from you via our website, related mobile/digital apps (the “Platforms”), by telephone, or via our Purchasing team (the “Purchasing Channels”).
Purchasing Entity: The entity that buys your watch depends on the delivery address you use.
United Kingdom: The Luxury Swiss Watch Company Limited, 220 St Vincent Street, Glasgow. G2 5SG or 11-12 Old Bond Street, London. W1S 4PW.
Agreement: By selling your watch to The Luxury Swiss Watch Company Ltd, you agree to be bound by these Conditions of Purchase. Please save a copy for your records.
Policies incorporated: The Luxury Swiss Watch Company Limited is responsible for information collection under our Privacy Policy and Cookie Policy. By placing an order, you also agree to the Terms of Use, Privacy Policy, and Cookie Policy, which are incorporated into these Conditions of Purchase.
Read before selling: If you do not understand or accept any term, speak with our Purchasing team before placing your order, or contact Customer Services at contact@theluxuryswisswatchco.com.
Interpretation:
Clause headings do not affect interpretation.
“Writing”/“written” includes email.
Singular includes plural and vice versa.
“Including,” “in particular,” “for example,” etc., are illustrative and do not limit preceding terms.
1. Selling Eligibility
Only private individuals (not legal entities) who: a. have reached the age of legal majority required to enter into contracts (18 in most countries); and b. have legal capacity to enter into contracts, may sell their Watch to The Luxury Swiss Watch Company Ltd under these Conditions of Purchase.
2. Sell Your Watch Process
Submit watch details: Provide model, make, age, serial number (if available), and whether you have the manufacturer’s box and/or paperwork via the “Sell Watches” page on our Platform.
Initial Quotation: Based on your information, we will issue a preliminary, conditional Initial Quotation. It is subject to contract, not legally binding, and may be amended or withdrawn at any time. You will be given a time window to accept; if you do not accept within that period, it becomes invalid unless we agree in writing to extend.
Accuracy of information: You must provide full and accurate details. Inaccurate or misleading information may result in an inaccurate Initial Quotation that you cannot rely upon.
Communication of quotation: We will send the Initial Quotation by email, phone, or online notification. If you do not receive it, contact our Purchasing team.
Fees: A minimum servicing fee applies to all Sell Your Watch transactions and will be shown at the Initial Quotation stage. This covers pre-sale servicing work required on all The Luxury Swiss Watch Company Ltd watches (including, but not limited to, cleaning by our third-party independent professionals).
Inspection and due diligence: Once your watch arrives at our independent, 3rd party servicing centre, it will undergo a physical inspection and due diligence checks, including searches of lost and stolen registers. If your watch matches a record on any stolen register, we may be legally required to secure it and notify law enforcement. In that event, no payment or credit will be made, and you may need to liaise with the register owner and/or authorities to resolve the matter.
Final Offer: If checks are satisfactory, we may issue a Final Offer (our formal offer to purchase). You will have a specified time to accept before it expires; any extension is at our sole discretion. A Final Offer that is not accepted may be withdrawn or amended at any time without liability. We will notify you by email or phone.
If we do not proceed: We will arrange to return the watch to you unless legally prevented from doing so.
Reasons Final Offer may differ: The Final Offer may vary from the Initial Quotation if, for example: (i) the watch does not match the information provided; (ii) its condition requires servicing to be sale-ready; or (iii) other undisclosed factors affect valuation.
Additional servicing: If additional servicing is required for us to proceed, we will itemize the servicing costs and specify the work or replacement parts needed.
Personal data in box/papers: Before completion, you consent to us sharing any box/paperwork containing your personal data (e.g., a warranty card with your name) with a prospective customer. If third-party personal data is included, you warrant you have obtained appropriate consents and you agree to indemnify us fully for any third-party claims arising from such sharing.
Contract formation and discretion: The contract is formed only when you accept the Final Offer. You may accept or reject any Final Offer. We are not liable if the Final Offer does not meet your expectations.
Transaction type changes: The type of transaction (e.g., part-exchange vs direct purchase) is a material term. If it changes, we may amend any prior quotation or offer without liability. Prices offered for part-exchange may differ from direct purchase prices.
Updates: We will endeavour to keep you regularly updated on the process by email.
Time not of the essence: We are not bound by strict deadlines in fulfilling our obligations under this process.
Errors and mispricing: If an error occurs in the Initial Quotation or Final Offer, we will correct it as soon as reasonably practicable after discovery. If the error is obvious and could reasonably be recognized as a mispricing, we are not obliged to purchase the watch at the incorrect price, even if you accepted the Final Offer. We accept no liability for accidental mistakes caused by human error or system failures.
3. Price and Payment
Currency: Prices quoted by us and payments made by us will be in the local currency of the Purchasing Entity, unless agreed otherwise.
Net pricing: The quoted price is net of any deductibles (e.g., servicing fees). Any deductibles will be detailed before you accept the Final Offer.
No fees if you decline: If you reject an Initial Quotation or a Final Offer, you will not incur the quoted servicing fees.
Payment details: We will pay the bank account you provide. You are responsible for ensuring your bank details are accurate; we are not liable for errors you provide.
Method and timing: Payment will be made by BACS transfer. Cleared funds may take approximately 7 Working Days after payment becomes due. We accept no liability for unavoidable delays and reserve the right to use another reasonable payment method. You must enter all bank details accurately.
Payee: We will not make payments to third parties and will make only one payment.
Set-off (our rights): The Luxury Swiss Watch Company Ltd may set off any amount you owe to us against amounts payable by us to you in the purchasing process.
Part-exchange: See the Part-Exchange section below for details on part-exchange transactions.
No set-off (your obligations): You must pay all amounts due under these Conditions of Purchase in full, without deduction or withholding except as required by law, and you may not assert any credit, set-off, or counterclaim to withhold payment. We may at any time set off amounts you owe us against amounts we owe you.
4. Delivery
Delivery methods (after accepting the Initial Quotation): a. Send the watch to the advised The Luxury Swiss Watch Company Ltd location; or b. Hand-deliver the watch to a member of staff at a The Luxury Swiss Watch Company Ltd boutique; or c. Request Home Collection (pickup arranged by us from your home address), subject to availability by location. (Together, the “Delivery Methods”.)
Responsibility and risk: The watch remains your responsibility until it is received by us at our premises or, for Home Collection, until received by our appointed courier. After that point, it becomes our responsibility.
Home Collection instructions and packing: If you select Home Collection, we will send comprehensive instructions, including packing guidelines. You are responsible for packing the watch appropriately. We do not accept liability for damage, loss, or non-receipt if, in our reasonable opinion, the watch was not properly packed before handover to our appointed courier or to us/our premises.
Consignment: By selecting Home Collection, you agree to consign your watch to us via our appointed courier.
Compliance with instructions: You agree to follow all reasonable written or telephone instructions we provide for any Delivery Method.
Receipt notification: We will endeavour to inform you as soon as reasonably practicable when your watch has been received.
Availability: Home Collection is subject to availability and depends on your location.
Title
Responsibility for the watch: Your watch is our responsibility from the time we, or our appointed courier, receive it. If the watch is returned to you, responsibility passes back to you upon delivery to your specified location.
Transfer of ownership: Ownership of the watch passes to us when the contract between us is completed, i.e., when you have accepted the Final Offer.
5. Your Undertakings
Information supplied by you:
All information you provide is true, accurate, and complete.
You have not concealed any fact about the watch’s identity, quality, history, provenance, authenticity, legal status, or general character that a reasonable buyer would consider material.
Title:
You own the watch and are entitled to sell it free of any charge, lien, burden, or adverse claim (including hire purchase or other credit arrangements).
The watch has not been reported lost or stolen to the manufacturer, police, or any authority.
The watch is not subject to any undisclosed finance agreement.
No other person has any legal, equitable, possessory, or other claim to the watch.
Condition:
The watch has not been an insurance “write-off” or subject to substantial remedial repairs.
The watch has not been altered, customized, or tampered with (including any non-genuine or counterfeit replacement parts).
The watch is free from significant defects in design, materials, and workmanship.
Authenticity and provenance:
You acknowledge that all descriptive elements (make, model, serial number, etc.) are material and essential; absence or non-fulfilment of any such element makes the watch fundamentally different from what you agreed to supply.
The watch, its serial number, and any documentation (including original manufacturer box/papers) are original, genuine, and accurate.
Taxes and duties:
All charges, duties, taxes, and fees payable by you to any authority in connection with the original purchase, ownership, import/export, and/or sale of the watch to us have been paid in full.
Responsibility for breach:
You are fully responsible for any breach of the above undertakings, and you remain responsible even if such breach is later discovered by us.
6. Remedies
If the watch does not comply with Your Undertakings or you breach any obligation under the contract, we may, without limiting other rights or remedies and whether or not we have accepted the watch: a. terminate or rescind the contract; b. reject the watch and return it to you at your risk and expense; c. require a full refund of any price paid; and/or d. claim damages for any costs, losses, or expenses attributable to your breach.
Our rights and remedies are in addition to those available under statute and common law.
You agree to fully indemnify and hold us harmless against all liabilities, claims, losses, damages, fines, costs (including legal/professional fees, taxes/duties, and related penalties/interest) and expenses arising from or connected to:
any breach of your obligations; or
any delay or failure to comply with applicable laws, rules, or regulations in any jurisdiction, including third-party claims arising from such breaches.
We may enforce these remedies at any time to the maximum extent permitted by law, including after we have purchased the watch.
7. Part-Exchanges
A part-exchange consists of: a. you selling your watch to us; and b. applying the sale price as a set-off against the purchase price of another watch you buy from us.
The sale element is governed by these Conditions of Purchase; the purchase element is governed by our Conditions of Sale.
If either element does not proceed, or if an obligation/undertaking is breached, we may void the entire part-exchange transaction.
If your watch’s sale price exceeds the purchase price of the watch you are buying, we will issue the balance to you by bank transfer in line with the Price and Payment terms.
If your watch’s sale price is less than the purchase price, you must pay the outstanding balance by bank transfer or another method agreed by both parties.
8. Limitation of Liability
To the fullest extent permitted by law, we disclaim and exclude all other terms, conditions, and warranties relating to the products or our systems, whether express or implied (including those arising by statute, prior dealings, usage, or trade practice).
Nothing herein limits or excludes any liability that cannot be limited or excluded by applicable law.
Subject to the above, our aggregate liability to you for any order, whether in contract, tort (including negligence) or otherwise, even if advised of the possibility of such damages, shall not exceed 100% of the Initial Quotation or Final Valuation most recently communicated to you.
9. Our Right to Cancel
We may cancel the purchase of your watch if: a. you breach these Conditions of Purchase; or b. on any other reasonable grounds determined by us.
If we cancel, we will contact you as soon as reasonably practicable to arrange return of your watch.
10. Customer Verification
We may request further information about you or your watch from time to time. You must comply with all reasonable requests.
Failure to complete customer verification will result in cancellation of the transaction.
11. Entire Agreement & Conflict with Other Agreements
These Conditions of Purchase and other applicable documents constitute the entire agreement between the parties.
In the event of any inconsistency between other communications and these Conditions of Purchase, these Conditions of Purchase prevail.
You acknowledge you have not relied on any statement, promise, or representation not set out in these Conditions of Purchase.
12. Non-Genuine Parts
If inspection reveals non-genuine parts such that the watch may be deemed counterfeit, we will follow all required legal steps and processes.
We will endeavour to keep you informed but may be legally restricted from sharing certain information during these processes.
13. General
Privacy
We use your personal information in accordance with our Privacy Policy. Please read and understand it, as it contains important terms that apply to you.
Communications between us
To contact us in writing, email contact@theluxuryswisswatchco.com.
If we need to contact you or give notice in writing, we will do so by email or by pre-paid post to the address you provided.
Waiver
Our failure at any time to insist on strict performance of your obligations, or to exercise any rights or remedies under the contract or these Conditions of Purchase, does not constitute a waiver and does not relieve you of those obligations.
A waiver of any default is not a waiver of any subsequent default.
No waiver is effective unless expressly stated to be a waiver and communicated to you in writing.
No partnership or agency
Nothing in these Conditions of Purchase creates a partnership or joint venture between the parties, makes either party the agent of the other, or authorizes either party to bind the other.
Severability
If any provision of these Conditions of Purchase (or any provision of a contract) is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be severed to that extent only, and the remaining provisions will continue in full force to the fullest extent permitted by law.
Third-party rights
Except as expressly provided, this contract is between you and us. No third party has any right to enforce any of its terms.
Our right to vary these Conditions of Purchase
We may revise and amend these Conditions of Purchase from time to time.
You will be subject to the terms and conditions in force at the time you place your Order, unless a change is required by law or governmental authority (in which case it applies to previously placed orders) or we notify you of the change before we accept your Order (in which case proceeding with your Order constitutes acceptance of the change).
Transfer of our rights and obligations
We may transfer our rights and obligations under these Conditions of Purchase to another organization. We will notify you in writing if this happens. Such a transfer will not affect your rights or our obligations.
Events outside our control
We are not responsible for any failure or delay in performing our obligations under these Conditions of Purchase caused by events beyond our reasonable control.
Governing law and jurisdiction
These Conditions of Purchase are governed by, and construed in accordance with, the laws of the country in which the applicable Purchasing Entity is buying the products, without reference to conflict-of-laws rules.
Any dispute, controversy, or claim arising out of or relating to these Conditions of Purchase (including their validity, breach, or termination) will be adjudicated or arbitrated in accordance with these Conditions of Purchase.
Where those laws differ from mandatory consumer laws in your country, we will afford you similar protection.
You may bring proceedings against us either in the courts of the applicable Purchasing Entity’s country or in the courts of your country of residence. We may bring proceedings against you in the courts of your country of residence.
As a consumer, nothing in these Conditions of Purchase affects your statutory rights.
Contact us
If you have any questions or comments about these Conditions of Purchase, please contact us at contact@theluxuryswisswatchco.com.
Make an Offer
You may make an offer to buy a watch where the “Make an Offer” option appears.
We are not obligated to accept the highest or any offer.
Offers exclude postage, packaging, and all other charges (including any credit card fees).
We aim to respond within 2 hours during normal working hours, but time is not of the essence; if we don’t respond within 2 hours, your offer remains valid.
If we decline your offer, we may contact you with a counteroffer.
If we accept your offer (usually by phone or email), you must complete the transaction.
Upon acceptance, our usual Conditions of Sale apply (see “Buy a Watch”).
Terms of Website Use
Last updated: September 2025
About The Luxury Swiss Watch Company Ltd and acceptance
The Platforms (websites and mobile apps) are owned/edited by The Luxury Swiss Watch Company Limited, 22 St Vincent Street, Glasgow. G2 5SG and 11-12 Old Bond Street, London. W1S 4PW.
By using the Platforms, you agree to these Terms. If you do not agree, you are not authorized to use the Platforms.
Updates
We may amend these Terms at any time. The latest version on the Platforms governs immediately upon posting. Continued use signifies acceptance.
Privacy
Our collection and use of information on the Platforms are governed by our Privacy Policy.
e-Boutique – Terms and Conditions
Sales to or purchases from The Luxury Swiss Watch Company Ltd online/phone are governed by separate Terms and Conditions. The “Limitation of liability” in these Terms does not cover product sales; see the sales Terms for those limits.
Use of materials
Product imagery may vary from actual products due to technical factors; we are not liable for such differences.
You may download/print one copy for personal, non-commercial use, preserving all proprietary notices.
Assume all content (“The Luxury Swiss Watch Company Ltd Material”) is protected by IP laws.
You may not sell, reproduce, distribute, modify, publicly display/perform, create derivatives, or use the materials for public/commercial purposes, or display them elsewhere. Breach terminates permission and requires destroying copies.
Unsolicited submissions
Unsolicited communications (comments, suggestions, etc.) are treated as non-confidential/non-proprietary.
By sending them, you grant The Luxury Swiss Watch Company Ltd a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence (with sublicensing rights) to use, reproduce, modify, publish, distribute, perform, and display them for any purpose.
Limitation of liability (Platforms)
We do not warrant that materials are accurate, error-free, reliable, or non-infringing, or that the Platforms/materials/servers are error- or virus-free. Use is “AS IS” and “AS AVAILABLE,” without warranties (including merchantability, satisfactory quality, fitness for purpose, reasonable care/skill, non-infringement) to the fullest extent permitted by law.
We are not liable for indirect, incidental, special, or consequential damages, or for loss of use, business interruption, profits, or data, even if advised of the possibility. Some jurisdictions may not allow certain exclusions/limitations.
Trademarks and copyrights
Trademarks on the Platforms are owned by or licensed to The Luxury Swiss Watch Company Ltd or their respective owners. No licence is granted without prior written permission. Misuse is prohibited.
All content is Copyright © The Luxury Swiss Watch Company Ltd or used under licence. All rights reserved.
Links and linking
Third-party links do not imply endorsement. We are not responsible for off-site content. Linking to our Platforms requires prior written authorization.
Termination/suspension
We may suspend or terminate access if you violate these Terms or others’ rights, and may modify or discontinue any Platform, with or without notice, without liability. “Limitation of liability” and “General provisions” survive termination.
General provisions
Information/materials are presented to promote products/services; availability may vary by country. You are responsible for complying with local laws.
If any provision is illegal/invalid/unenforceable, that part is severed; the remainder continues.
These Terms constitute the entire agreement for Platform use and supersede prior understandings. Our waiver of a breach is not a waiver of any other/subsequent breach.
Applicable law and jurisdiction
Governed by the laws of Scotland. Disputes will be resolved per these Terms. Where those laws differ from mandatory consumer laws in your country, similar protection will be afforded.
Contact
Questions or data access requests: contact@theluxuryswisswatchco.com
Privacy Policy – Summary
Last updated: September 2025
Who we are: The Luxury Swiss Watch Company Ltd, 220 St Vincent Street, Glasgow. G2 5SG and 11-12 Old Bond Street, London. W1S 4PW. Applies to our websites, apps, boutiques, phone, and social media interactions.
What we collect
Account/registration details: name, address, DOB, email, phone.
Purchase/repair and payment details; correspondence; boutique and concierge interactions (calls may be recorded for security/training).
Social media data you share with us via third-party platforms.
Technical data via cookies/related technologies (see Cookie Policy).
Location data if you enable location services.
How we use your data
Fulfil orders/repairs, deliveries, after-sales; manage accounts/records.
Respond to enquiries; send service/administrative messages (e.g., order confirmations).
Recommend products/services based on your history/interactions.
Send marketing (email/social audience matching) where we have a lawful basis.
Market research; credit checks; fraud prevention; platform and service security.
Understand and improve platform usage and offerings.
Legal bases include your consent (which you can withdraw), contract performance, and our legitimate interests.
Cookies and advertising
Cookies used per our Cookie Policy (linked on site and cookie banners).
We use ad networks/ad exchanges and analytics providers for interest-based ads off-platform.
Third-party tracking is governed by those parties’ policies; their opt-outs are not controlled or guaranteed by us.
You can opt out of certain behavioural ads via third-party tools referenced in our cookie controls.
Location services
Optional, typically on mobile. You can enable/disable in your device settings.
Sharing your information
With service providers for payments, credit checks, fraud prevention, and other processing needed for the above purposes.
With law enforcement/regulators/government or third parties where required by law or to protect rights.
As part of a sale/transfer of all or substantially all assets/business (we’ll seek to ensure continued protection).
Security
Access limited to personnel who need it. Technical/organizational safeguards in place against unauthorized processing/loss/damage.
You are responsible for choosing and keeping a unique, secure password confidential.
Retention
Kept only as long as necessary (e.g., contract data kept for the contract’s life and up to 10 years after), then deleted or anonymized.
If you withdraw consent and no other lawful basis applies, we delete your data.
We retain suppression data to respect marketing opt-outs.
Your choices and rights
Access, correct, and update your personal information.
Request erasure or restriction in certain circumstances.
Object to processing in some cases, including direct marketing.
Unsubscribe from marketing anytime via the unsubscribe link or by emailing us (service emails may still be sent).
Raise concerns to us first; you may also complain to a European Data Protection Authority where you live/work or where processing occurred.
Contact
Questions, rights requests, or marketing opt-out: contact@theluxuryswisswatchco.com.
Cookie Policy Last updated: September 2025
About The Luxury Swiss Watch Company Ltd and this Cookie Policy The Luxury Swiss Watch Company Ltd has its registered offices at 220 St Vincent Street, Glasgow. G2 5SG. In this Cookie Policy, “The Luxury Swiss Watch Company Ltd” (and “we”, “us”, “our”) refers to the head office of The Luxury Swiss Watch Company Ltd at the registered address above, our affiliates and our boutiques. This policy explains how we use cookies and similar technologies on our websites, mobile applications and other digital platforms (the “Platforms”). Like most platforms, we log IP addresses and use cookies and similar technologies to recognise you, customise your experience, and understand how visitors access and use our Platforms.
What is a cookie? Cookies are small text files placed on your computer or mobile device when you visit a website or app. They are widely used to make platforms work, improve efficiency, provide reporting information, and help tailor advertising.
First-party cookies are set by The Luxury Swiss Watch Company Ltd.
Third-party cookies are set by other providers (e.g., analytics, advertising partners).
Session cookies expire when you close your browser; permanent/persistent cookies remain for a defined period.
What cookies does The Luxury Swiss Watch Company Ltd use? We use only the following categories of cookies and similar technologies:
Strictly necessary cookies
Purpose: Enable core functionality such as page navigation, access to secure areas, load balancing, shopping basket/checkout, user authentication, security and fraud prevention, and consent management.
Legal basis: Our legitimate interests in operating the Platform and providing requested services; consent is not required for these under applicable law.
Examples: session ID; basket and checkout; login/authentication; security and bot-prevention; cookie-consent preference cookies.
Performance and analytics cookies
Purpose: Understand how our Platforms are used, measure performance, improve content and navigation, and detect errors.
Data: Pages viewed, time on page, clicks, device/browser information, approximate location (derived from IP).
Legal basis: Your consent.
Examples: web analytics (e.g., page views, traffic sources); A/B testing and performance monitoring.
Functional cookies
Purpose: Remember your settings and choices to provide a more personalised experience (e.g., preferred language/currency, saved items).
Legal basis: Your consent.
Examples: language and currency preferences; remembering sign-in state; wish list.
Targeting/advertising cookies
Purpose: Deliver, measure, and improve advertising on our Platforms and on third-party sites/apps; build audiences; limit ad frequency; help make ads more relevant to your interests.
Legal basis: Your consent.
Examples: advertising IDs and pixels used by ad networks/ad exchanges; social media advertising tools and audience matching.
Social media cookies
Purpose: Enable content sharing and interactions via third-party social networks and help those networks build your interests profile for advertising/personalisation.
Legal basis: Your consent.
Examples: social plugins and share buttons; social pixels/tags.
Similar technologies we use
Web beacons/pixels: Tiny graphics or code used to understand usage, deliver or measure campaigns, and improve features.
SDKs: Code within our mobile apps performing similar functions to cookies.
Local storage: Browser or app storage used for settings, caching, and similar purposes.
Server logs and IP addresses: Used for security, diagnostics, and aggregated analytics.
How long do cookies last?
Session cookies expire when you close your browser/app.
Persistent cookies remain for a period typically ranging from a few days to up to 24 months (or as otherwise stated in your cookie preferences interface). Exact durations for each cookie are available in our Cookie Preference Centre.
Your choices: how to manage cookies and withdraw consent You are in control. You can:
Use our Cookie Banner/Preference Centre: When you first visit, you can accept, reject, or manage non-essential cookies. You can update your choices at any time via “Cookie Settings” in the site footer or app settings.
Browser controls: Most browsers let you block or delete cookies. Check your browser’s help section (e.g., Chrome, Safari, Firefox, Edge). Blocking some cookies may affect site functionality.
Analytics opt-outs: Some providers offer their own opt-out tools (for example, analytics opt-out add-ons).
Advertising choices:
Adjust ad personalization in your device and platform settings (e.g., “Limit Ad Tracking” on iOS, “Opt out of Ads Personalization” on Android).
Use industry tools where available in your region (for example, the EDAA YourOnlineChoices, the DAA, or the NAI).
Email pixels: You can disable image loading in your email client to limit email tracking.
Do Not Track Our Platforms do not currently respond to browser “Do Not Track” signals.
Third-party cookies and links Third-party cookies are subject to the third party’s own privacy and cookie policies; we do not control their settings. Please review those providers’ policies for details and opt-out options. Our Platforms may link to third-party sites; we are not responsible for their content or practices.
Legal bases for cookies
Strictly necessary cookies: used without consent under applicable law (e.g., UK PECR/ePrivacy).
All other cookies/technologies: used with your consent, which you can withdraw at any time via the Cookie Preference Centre.
Impact of turning off cookies If you disable or refuse cookies, some parts of the Platforms may become inaccessible or not function properly (e.g., basket, checkout, account sign-in, saved preferences).
Updates to this Cookie Policy We may update this policy from time to time. Changes take effect when posted on this page. Please check back regularly to stay informed.
Contact us Questions about this Cookie Policy or our use of cookies and similar technologies: contact@theluxuryswisswatchco.com.
Types of Cookie
Technical Cookies (strictly necessary)
These cookies are essential to provide the services available on our Platform and to enable core features such as secure login, access to protected areas, shopping basket/checkout, transactional pages, load balancing, and security/fraud prevention (e.g., CSRF/bot protection). Without them, parts of the site would not function.
Status: Always active; not used for marketing or analytics.
Control: You can block them in your browser, but the site may not work properly.
Legal basis: Our legitimate interests in operating the Platform and providing requested services; consent is not required under applicable law.
Functionality Cookies
These cookies improve the presentation, performance, and usability of our Platform by remembering your choices so we can offer a more tailored experience. They are not essential for the site to run, but they enhance your visit.
What they do: Remember preferences such as language, currency, region/store, sizing, and display settings; keep wish lists or saved items; recall sign-in preferences; support features like live chat, video playback settings, and accessibility options.
Impact if disabled: The site will still function, but your preferences won’t be remembered and certain enhanced features may not work as intended.
Status: Non-essential. We use them only with your consent (which you can withdraw at any time via Cookie Settings).
Analytical Cookies (performance/analytics)
These cookies help us understand how visitors use our Platform so we can measure performance and improve the experience.
What they collect: pages viewed, time on page, clicks/scroll depth, referring sites or campaign tags, device/browser type, approximate location derived from IP, and error/diagnostic data.
How we use it: to run the Platform more efficiently, compile aggregated statistics and broad demographic insights, diagnose issues, and monitor overall activity and performance.
Privacy: we use reports in aggregate and do not use these cookies to directly identify you or to contact you. Where supported, we enable privacy controls such as IP truncation.
Status: non-essential; used only with your consent (which you can withdraw at any time via Cookie Settings or relevant analytics opt-out tools).
Impact if disabled: we will have less insight into performance and usage, which may limit improvements to the Platform.
Retention: typically session-based or up to 24 months; see our Cookie Preference Centre for specific durations.
Advertising Cookies (targeting)
These cookies are used to deliver ads that are more relevant to you and your interests, both on our Platform and on third-party sites/apps.
What they do: enable interest-based advertising, retargeting (showing ads for items you viewed), audience building/lookalikes, frequency capping (limiting how often you see an ad), and campaign measurement/reporting.
How they work: typically set by advertising networks, demand-side platforms, analytics/measurement providers, and social media partners with our permission. They may recognise your device across websites and apps to build a profile of your interests.
Data involved: cookie IDs or mobile ad IDs, pages/products viewed, referring URLs/campaign tags, approximate location (from IP), device/browser details, and events such as ad views/clicks/purchases.
Sharing: information from these cookies may be combined with data from other sources and shared with our advertising partners for ad personalisation and measurement, in accordance with their own privacy/cookie policies.
Status: non-essential; used only with your consent (which you can withdraw at any time via Cookie Settings).
Impact if disabled: you will still see ads, but they may be less relevant, and we may not be able to limit repetition or measure effectiveness as accurately.
Controls: manage your preferences in our Cookie Preference Centre. You can also adjust ad personalisation in your device settings (e.g., Limit Ad Tracking on iOS; Opt out of Ads Personalization on Android) and via industry tools such as YourOnlineChoices (EU/UK), the DAA, or the NAI. Effectiveness of third-party opt-outs is outside our control.
Retention: typically persists from a few days up to 24 months; see our Cookie Preference Centre for specific durations.
Social Cookies
These cookies enable sharing and social features provided by third-party networks and platforms (e.g., share/like buttons, embedded posts/videos, social login). They also help those providers deliver and measure targeted advertising on their own platforms and elsewhere.
What they do: allow you to share content; remember you when you are logged in to a social network; enable embedded content; support audience matching and ad personalisation/measurement by social platforms.
Data involved: cookie or device IDs, pages/content viewed, interaction events (e.g., shares/likes/plays), approximate location (from IP), and, if you are logged in, your social network may link this to your account.
How they work: set by third-party social media providers with our permission. Those providers may combine data from our site with other information they hold to build interest profiles and show you ads on their services and across the web, per their own policies.
Status: non-essential; used only with your consent (which you can withdraw at any time via Cookie Settings).
Impact if disabled: social sharing tools, embedded content, or social login may not function or may display with reduced features.
Controls: manage preferences in our Cookie Preference Centre. You can also adjust settings in each social platform (e.g., ad preferences, disconnect app integrations), clear cookies in your browser, and use industry tools (e.g., YourOnlineChoices in the UK/EU).
How to control or delete cookies
Consent requirements: Technical/strictly necessary cookies do not require consent. Your prior consent is required for functionality, analytics, advertising, and social cookies.
Withdrawing consent: You can withdraw your consent and refuse cookies at any time as set out below. If you refuse certain cookies, some features of our Platform may not function properly.
Ways to manage your choices
Cookie consent tool: Use our cookie banner or Cookie Preference Centre to accept, reject, or adjust non-essential cookies at any time.
Browser settings: You can block or delete cookies via your browser (see the Help/Tools/Settings menu). If you delete cookies, previously set preferences may be lost. Blocking some cookies may impair site functionality (e.g., basket, checkout, login).
Mobile apps: Manage in-app permissions or uninstall to remove SDK data. On your device, you can reset/limit ad identifiers (e.g., “Limit Ad Tracking” on iOS; “Opt out of Ads Personalization” on Android).
Analytics opt-outs: Some providers offer their own opt-out tools (e.g., browser add-ons for analytics).
Interest-based advertising choices: Use regional industry tools where available:
UK/EU: www.youronlinechoices.eu (or www.youronlinechoices.com/uk)
US: www.aboutads.info/choices and www.networkadvertising.org/choices Effectiveness of third-party opt-outs is not controlled by us.
More information: See www.allaboutcookies.org for general guidance on cookies and how to manage/delete them.
IP addresses
What we collect: We may collect your IP address, operating system, login times, browser type, and related technical data when you use our Platform.
How we use it: For security and fraud prevention, diagnostics, internal reporting, to understand usage, and to derive approximate location (at a coarse level).
Sharing: We may aggregate or anonymise this information and share it with advertisers, sponsors, or other partners for reporting and analytics. We do not share identifiable IP information for these purposes without an appropriate lawful basis.
Legal basis: Strictly necessary processing (e.g., security) is based on our legitimate interests; analytics/advertising uses are subject to your consent via our cookie controls.
Contact us
The Luxury Swiss Watch Company Ltd, 220 St Vincent Street, Glasgow. G2 5SG or 11-12 Old Bond Street, London. W1S 4PW
Email: contact@theluxuryswisswatchco.com
Complaints Procedure
Last updated: September 2025
About The Luxury Swiss Watch Company Ltd and this Complaints Procedure
How to raise a complaint.
If your recent experience hasn’t met your expectations, you can file a complaint by reaching out to our Aftersales Team at contact@theluxuryswisswatchco.com. Please begin your email subject line with 'Complaint' and make sure to include your purchase reference number from The Luxury Swiss Watch Company Ltd.
Our goal is to address your complaint promptly. If we are able to resolve your issue in a timely manner, we will provide you with a final response outlining our resolution. However, if a final response cannot be given within a reasonable timeframe, we will inform you of the delay and let you know when you can expect a resolution.
Should our response not meet your expectations, you have the right to escalate the matter to the Financial Ombudsman Service at no cost. Please note, you must do this within six months of the date of our final response or the 8-week holding letter. For more information and contact details, please visit www.financial-ombudsman.org.uk.