Returns
About the Returns
You may cancel the contract for one or more products within 14 days of receiving them, without giving any reason. Products purchased online include a tamper-proof returns sticker to allow try-on and inspection for faults.
To exercise your right to cancel, contact our Customer Service team for instructions, or send an unequivocal written statement by email to sales@theluxuryswisswatchco.com. Cancellation is effective if submitted before the 14-day period expires.
Return postage, packaging, and insurance are at your expense and responsibility, and you must follow our reasonable instructions. We recommend using tracked shipping and retaining proof of postage. You must pack products appropriately to prevent damage in transit.
Returns information: a. If your order is faulty on delivery, we will refund your reasonably incurred return postage costs (excluding insurance and ancillary costs), provided you follow our return instructions and supply relevant receipts. b. In all cases, you are responsible for packing your order securely to prevent damage in transit, and for fully insuring the return.
We may make deductions from any refund, or reject your return entirely, for any loss in value resulting from unnecessary handling while in your care. You must take reasonable care of the products and return them, with all accompanying items, in the original condition as sold. Where supplied, all paperwork must be returned in full.
Before accepting any return, all products will be inspected by our independent third-party servicing department to confirm authenticity and integrity. If damage or compromise is found due to handling, you will be charged for any necessary work.
Regardless of the return location, you retain the risk and responsibility for the products until received by us or our appointed courier.
You must return the products within 14 days of notifying us of your intention to return.
Contact us
The Luxury Swiss Watch Company Ltd, 220 St Vincent Street, Glasgow. G2 5SG or 11-12 Old Bond Street, London. W1S 4PW
Email: contact@theluxuryswisswatchco.com